These Terms of Service (“Terms”) govern your use of the VitalDemo website and services. By creating an account or using our services, you agree to these Terms, our Privacy Policy and the Consent to Telehealth. Please read them carefully — Section 16 includes a binding arbitration agreement and class action waiver.
VitalDemo is not for emergencies. If you think you’re having a medical emergency, call 911 or go to the nearest emergency room.
Eligibility
To use our services you must be at least 18, located in the United States when you receive care, and able to form a binding contract. Treatment is available only where eligibility is confirmed, as described in Service availability below.
Telehealth services
Telehealth services may include asynchronous care, such as submitting medical history, health questionnaires and other health information for clinical review. Services may also include telephone or live-video consultations with a licensed healthcare provider when clinically appropriate.
Telehealth has limits — your provider can’t perform a physical exam. Share complete, accurate health information so your provider can care for you safely.
Medical provider network
Medical services are provided by AyaRx, an independent network of licensed U.S. healthcare providers. Learn more at ayarx.com.
VitalDemo does not practice medicine. Your provider makes all treatment decisions independently, and the provider–patient relationship is between you and your provider.
Technology platform
Uniloop serves as the technology and coordination platform connecting patients with the independent medical provider network and pharmacy partner. Learn more at uniloop.com.
Pharmacy services
Prescription fulfillment and pharmacy services are provided by e-RxHub, an independent pharmacy partner. Learn more at e-rxhub.com.
Service availability
Where VitalDemo is available
Our services are currently available in all 50 states. Services are not offered in jurisdictions where our provider network does not have an appropriately licensed healthcare provider. A patient’s eligibility is verified based on their location before treatment is approved or a prescription is issued.
Telehealth services are available only in jurisdictions where the applicable healthcare provider is appropriately licensed and where the pharmacy partner is authorized to dispense and ship prescribed medications.
During registration, patients should provide their residential address and ZIP code so service availability and treatment eligibility can be verified and the patient can be connected with an appropriately licensed provider and pharmacy.
Because provider licensure, pharmacy licensing, prescribing requirements and state regulations may vary, the availability of providers, medications, pharmacy services and treatment options may differ based on the patient’s location.
Your account
Keep your information accurate and your login credentials confidential. You’re responsible for activity on your account. Tell us right away at support@vitaldemo.com if you suspect unauthorized access.
Prescriptions and pharmacy
Completing an intake doesn’t guarantee a prescription. A prescription is issued only when a licensed provider determines it is medically appropriate, and your provider may change or stop treatment at any time.
Some medications are compounded. Compounded medications are not FDA-approved, and the FDA does not review them for safety, effectiveness or quality before they are marketed. FDA-approved treatment options may be available — discuss your options with your licensed provider.
Use medications only as prescribed, and contact your provider about any side effects.
Plans, billing and auto-renewal
Treatment plans are billed monthly or quarterly, as selected at checkout, and renew automatically at the end of each billing period at the then-current price until you cancel.
By subscribing, you authorize us to charge your payment method on each renewal date. We’ll notify you before any price change takes effect.
Cancel anytime from your account or by contacting support at least 48 hours before your next billing date. Cancelling stops future charges and shipments.
Refund policy
We want you to feel confident starting care. Here’s how refunds work:
- Not approved for treatment — if your provider determines treatment isn’t right for you, you’ll receive a full refund for that order.
- Before your medication ships — cancel before your order is sent to the pharmacy for a full refund.
- After your medication ships — prescription products can’t be returned or resold under pharmacy regulations, so sales are final once your order is dispensed.
- Damaged, lost or incorrect orders — contact us within 7 days of the delivery date and we’ll send a replacement or issue a refund.
- Quarterly plans — if you cancel mid-plan, medication that has already shipped isn’t refundable, and no further charges or shipments will occur.
Approved refunds go back to your original payment method within 5–10 business days. To request a refund, email support@vitaldemo.com.
Communications
By creating an account you agree to receive account, order and care messages by email, text and in-app notification. Marketing texts are optional — reply STOP to opt out anytime. Message and data rates may apply. Email and text messages may not be encrypted.
Acceptable use
Please don’t misuse our services — including providing false information, using someone else’s account, reselling medications, interfering with site security or using the site for anything unlawful.
Intellectual property
The VitalDemo name, logo, website content and design belong to VitalDemo or its licensors. You may use the site for personal, non-commercial purposes only.
Disclaimers
Content on our website and blog is for informational purposes only and is not medical advice. Individual results vary. To the fullest extent permitted by law, our services are provided “as is” and “as available,” without warranties of any kind.
Limitation of liability
To the fullest extent permitted by law, VitalDemo won’t be liable for indirect, incidental, special or consequential damages, and our total liability for any claim won’t exceed the amount you paid us in the 12 months before the claim.
Dispute resolution and arbitration
Please contact us first — most concerns can be resolved quickly. Any dispute that can’t be resolved informally will be settled by binding individual arbitration, except claims eligible for small claims court. You waive the right to a jury trial and to participate in a class action. You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@vitaldemo.com.
Changes and termination
We may update these Terms; we’ll post changes here and notify you of material updates. You may stop using our services at any time. We may suspend or end access if you violate these Terms, subject to your provider’s continuity-of-care obligations.
Contact us
VitalDemo · support@vitaldemo.com · [Phone] · [Street address, City, State ZIP]