This Privacy Policy explains how VitalDemo (“VitalDemo,” “we,” “us”) collects, uses and shares information when you visit our website, create an account or use our services. Medical care is provided by AyaRx, an independent network of licensed U.S. healthcare providers; Uniloop provides the technology and coordination platform; and e-RxHub, an independent pharmacy partner, fulfills prescriptions. AyaRx and e-RxHub also describe how they use your health information in their own Notices of Privacy Practices.
Information we collect
We collect information you give us, information collected automatically and information from partners who help deliver your care.
- Contact and account details — name, email, phone, shipping address, date of birth and login credentials.
- Health information — your medical intake answers, history, medications, photos, lab results and messages with your care team.
- Payment information — processed by our payment partners. We don’t store full card numbers.
- Device and usage data — IP address, browser type, pages viewed and site interactions, collected through cookies and similar technologies.
- Information from others — such as e-RxHub confirming shipments, Uniloop coordinating your care, or identity verification partners.
How we use information
- Connect you with a licensed provider and support your treatment
- Coordinate prescriptions, pharmacy fulfillment and shipping
- Process payments, subscriptions and refunds
- Send account, order and care updates — and, with your consent, marketing messages
- Verify identity and eligibility, prevent fraud and keep our services secure
- Improve our services using de-identified or aggregated data
- Comply with legal obligations
Your health information and HIPAA
Health information you share for diagnosis or treatment is protected health information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). AyaRx providers and e-RxHub, along with Uniloop when it handles PHI to coordinate your care, use and disclose PHI only as HIPAA and applicable state laws allow.
We never sell your health information, and we don’t use PHI for advertising without your written authorization.
How we share information
We share information only as needed to operate our services:
- AyaRx — our independent network of licensed U.S. healthcare providers, who review your information and provide your care
- Uniloop — our technology and coordination platform, which connects you with your provider and pharmacy
- e-RxHub — our independent pharmacy partner, which fills and ships your prescriptions
- Service providers for hosting, payments, shipping and support, under contracts that limit how they use data
- Analytics and advertising partners — limited to non-health information and subject to your choices
- Authorities when required by law, or to protect the rights and safety of you, VitalDemo or others
- A successor entity in a merger, acquisition or sale of assets
Cookies and tracking technologies
We use cookies, pixels and similar technologies to keep the site working, remember your preferences, understand usage and measure marketing. We don’t use advertising trackers on pages where you enter health information.
You can manage non-essential cookies anytime on our Your privacy choices page. We honor Global Privacy Control (GPC) signals as a request to opt out of sale or sharing.
Your privacy rights
Depending on where you live — including California, Washington, Nevada, Colorado, Connecticut, Virginia and other states — you may have the right to:
- Know and access the personal information we hold about you
- Correct inaccurate information
- Delete your information, subject to medical record retention laws
- Opt out of the sale or sharing of personal information and targeted advertising
- Withdraw consent to the collection or sharing of consumer health data
- Appeal a decision about your request
Submit a request on our Your privacy choices page or by emailing privacy@vitaldemo.com. We’ll verify your identity before responding, and we won’t discriminate against you for exercising your rights.
Data security and retention
We use administrative, technical and physical safeguards — including encryption in transit and at rest — to protect your information. No system is completely secure, so please keep your login credentials private.
We keep information as long as needed to provide our services and as required by law, including state medical record retention requirements.
Children
Our services are only for adults 18 and older. We don’t knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy from time to time. We’ll post the new version here with an updated date and notify you of material changes by email or through your account.
Contact us
Questions about this policy or your information? Email privacy@vitaldemo.com or write to VitalDemo, Attn: Privacy, [Street address], [City, State ZIP].